FAQ

Hearts On Fire has a manufacturer’s warranty on all jewelry. We cover repair or replacement costs for jewelry that has been deemed defective, however we do not cover normal wear and tear.

Your jewelry will come in a felt-lined box, along with the following documents:

Document Of Purchase: every order comes with a Document Of Purchase, which can be used to insure your new jewelry.

Diamond Identity Document: this document comes with every engagement ring purchase, noting the AGS cut, color, clarity, carat weight, and fluorescence ratings of your Hearts On Fire center stone, as well as its unique serial number.

Certificate of Authenticity: this document comes will all jewelry orders that are not engagement rings, and notes that your brand new design is a certified Hearts On Fire original.

You can buy our jewelry online, or at any authorized retail location. Click here to find an authorized retail location near you. 

Yes! You can buy our jewelry online here.

Yes, we can sell one single earring to match an existing one- it will be half the price of a full pair.

Of course. Click here for everything you need to know about returns and exchanges.

Engagement rings will be treated as a special order. We invite you to hand select a diamond from our available stock and work with an expert member of our Perfection Stylist team to create your ring.

We offer a selection of exceptional diamonds with the highest American Gem Society (AGS) ratings for cut, color, and clarity.

Our diamonds are always rated Ideal for cut, rated within the D-J range for color (Colorless-Near Colorless) and rated within the IF-SI2 range for clarity (Flawless- Slightly Included). For more information on our diamonds and on the 4Cs, consult our Diamond Guide.

No. We do not do Custom orders at this time.  Should you have any questions feel free to call, e-mail, or chat our Perfection Stylists.

No, we do not buy back diamonds but we do have a Trade-Up policy. Click here to learn more.